Privacy Policy

Property Desk Manager — Last updated: March 8, 2026

Neuvo WebTech LLP ("we", "our", or "us") operates the Property Desk Manager mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Summary: We collect only the information necessary to provide our property management services. We do not sell your data to third parties. Your property and guest data is stored securely on Firebase (Google Cloud) servers.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and phone number. Your password is securely hashed and never stored in plain text.

Property Information: Information you provide about your property including property name, address, city, state, PIN code, phone number, GST details (GSTIN, business name), and room configurations.

Booking and Guest Data: Information you enter about your guests and bookings, including guest names, phone numbers, email addresses, identification details, check-in/check-out dates, room assignments, payment records, food and extras orders, and invoice data.

Usage Data: We may collect information about how you access and use the App, including your device type, operating system version, and app usage patterns for improving our services.

Biometric Data: If you enable biometric lock (Face ID/Touch ID), the biometric authentication is handled entirely by your device's operating system. We do not collect, store, or transmit any biometric data. The biometric setting preference (enabled/disabled) is stored locally on your device only.

2. How We Use Your Information

  • To provide and maintain our property management services
  • To create and manage your account
  • To process and manage bookings, guest records, and invoices
  • To generate reports and analytics for your property
  • To send you booking confirmations via WhatsApp, SMS, or email (initiated by you)
  • To manage your subscription and trial status
  • To provide customer support
  • To improve and optimize the App

3. Data Storage and Security

Your data is stored on Google Firebase (Google Cloud Platform) servers. Firebase provides enterprise-grade security including:

  • Data encryption in transit (TLS/SSL) and at rest
  • SOC 1, SOC 2, and SOC 3 compliance
  • ISO 27001 certification
  • Regular security audits and vulnerability assessments

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

  • Service Providers: We use Google Firebase for data storage and authentication. Google's privacy practices are governed by their own privacy policy.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
  • With Your Consent: We may share information with your explicit consent.

5. Your Data Rights

You have the following rights regarding your personal data:

  • Access: You can view all your data within the App at any time.
  • Correction: You can update your property details, guest information, and account details directly in the App.
  • Deletion: You can request deletion of your account and all associated data through the App's Settings section. Upon account deletion, all your property data, bookings, guest records, and other information will be permanently removed from our servers.
  • Export: Your booking and guest data can be accessed and shared through the App's reporting and invoice features.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you our services. If you delete your account, all associated data will be permanently deleted from our servers within 30 days.

We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

7. Third-Party Services

The App may integrate with or link to third-party services:

  • WhatsApp: For sending booking confirmations (opens WhatsApp app on your device)
  • Email Client: For sending booking confirmations via email (opens your device's email app)
  • SMS: For sending booking confirmations via SMS (opens your device's messaging app)
  • Google Maps: For property location links (opens in browser or Maps app)

These services are initiated by you and governed by their respective privacy policies. We do not share your data with these services automatically.

8. Children's Privacy

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Neuvo WebTech LLP
24/38, Jessore Road, 3rd Floor
Kolkata 700028, West Bengal, India

Email: [email protected]